FAQ

Frequently asked questions

Use the transfer to the account after invoicing as well as payment in cash.

The most common payment method in our country is clearly payment by bank transfer once a month after the issuance of the final invoice for all services provided in a given month. They use cash payment mainly for one-time clients, resp. lower cleaning frequency and if the client explicitly prefers it.

There are several options. The fastest way is to call directly the number +421 948808285, where you can check the availability of terms as well as price and book your term. It is also very fast to check the availability or price through our live chat, where any of our managers, who are currently online can help you with your questions and book you an appointment immediately.

For bookings we also use our contact form, where we will contact you shortly after filling the basic data with short info. And, of course, we also use a classic booking via e-mail, where you can provide us viainfo@cleaningservice.sk basic information such as address and telephone contact with a short description of the property and what services you are interested in.

Yes, of course. Clients and also we as a company use it quite often. A common example is when we do in one apartment in addition to cleaning also window cleaning or upholstery cleaning. Everything depends on our agreement as well as client´s preferencies, time schedule and cleaning ladies available that time.

We use bank transfer after sending you an issued invoice as well as payment in cash after the cleaning.

The most common way how to pay is definitely bank transfer once per month after you received a final invoice for all the services provided during the month. We use payment in cash mainly for one-time clients or lower cleaning frequency or if the client explicitly prefes it.

Final price of the cleaning always depends on the rate per hour and number of real spent hours in total.  (real spent hours in total means –  number of cleaning ladies  x number of spent hours of cleaning).

If 2 cleaning ladies spend 2 hours of cleaning the apartmant, the final price will be 4 times (2×2) the rate per hour. That is set in three price levels. Basic rate per hour is 15 € including VAT for all the cleanings up to 3 hours. Silver rate – 13,5 € is used when your one-time cleaning takes 4 – 11 hours. Golden rate – 12 € per hour is used when your one-time cleaning takes 12 hours and more. Golden rate is also used for 50-hour prepayment with consumption up to 3 months (from 4 hours per one cleaning).

The minimum rate we charge for all services is 3 hours, whether the cleaning takes 3 hours or less. Therefore, the minimum price of any cleaning is 45 €.

You can find our complete prices clearly arranged in our price list and if you have any questions, do not hesitate to contact us. You can also find various specific examples and exact price calculations in our case studies.

Yes, of course! Our basic rate per hour is 15 € including VAT for any one-time cleaning up to 3 hours. Our minimum price is 45 € then, whether the cleaning takes 3 hours or less.

If your one-time cleaning takes 4 – 11 hours, you save 10 % with us and your hourly rate will be reduced to 13,5 €.

If your one-time cleaning takes 12 hours and more or you will prepay 50 hours in advance for at least 4 hours per one cleaning, you save even 20 % with us and your hourly rate will be 12 €.

You can find our complete prices clearly arranged in our price list and if you have any questions, do not hesitate to contact us. You can also find various specific examples and exact price calculations in our case studies.

Yes, you can. This option use clients, who have limited budget or they can do some part of the cleaning by themselves. Or we use this option because lack of time after our agreement.

For example, standard cleaning of a 3-bedroom apartment takes 4 hours with the price of 54 € (4 x 13,5). When we skip a complicated cleaning of the kitchen, that the housewife does by herself, we can get on 3 hours which means our minimum price of 45 € (3 x 15).

Normally, we do the cleaning every working day between 8:00 and 16:00. Occasionaly, we will adjust this time slightly as needed, when it is necessary to start somewhere earlier or just finish something. We usually do not work on public holidays and weekends, but according to requirements and circumstances we can agree on these days as well.

Your term – the time of arrival is always agreed in advance and we also always try to keep it on both sides, so that we don´t deviate from our daily schedule.

We will prepare and bring everything necessary for each agreed cleaning appointment. Except for the vacuum cleaner, our cleaning ladies have everything needed with them. vysávača majú naše pani upratovačky všetko. From a bucket with mop, through all the possible cloths and sponges to all the cleaning detergents. You don’t need to care about anything, just about making the object accessible. We can also bring a vacuum cleaner, for an additional fee of 10 € one-time or 24 € per month.

Only for the required ironing, in addition to clothes for ironing, it is necessary to prepare an iron and ironing board, as we never carry them with us.

We use years and experience-proven cleaning detergents of various brands. From every brand just that tried and effective ones.

We also offer eco-cleaning, where we replace our standard cleaning detergents with “eco” variants from the Frosh and Ecover brands. Some of them we even use for their high efficiency also in our standard cleaning.